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Frequently Asked Questions

Do you offer payment terms?
We currently do not offer payment terms. Current payment is via credit card. However, we are offered on FAIRE and they offer payment terms. We will soon be adding KLARNA to our wholesale site so that terms are an opinion.
Will I have to pay sales tax?
If you are tax exempt and have a resale certificate there will not be tax charged on your order. If you do NOT have a resale certification, tax will be charged based on the state tax in which you reside.
Are there order minimums?
Our opening order minimum is $400. Once your opening order has been placed, there are NO minimums or product restrictions/requirements after that.
Will I have access to marketing materials that I can use in my business?
Yes, you will have access to our “Wholesale Partner G-Drive”, which contains all the marketing materials you should need. Should you need anything more specific, we can work with you to create new material(s).
Do you offer replacements/returns?
We do offer complementary damaged product replacements with photo proof of damage. 3 customer returns allotted per month. We find there are not returns very often :)
How long does order processing and shipping take?
We do our best to have your order to you in about a week’s time. Standard order processing time is 3-5 business days, however; our warehouse usually processes orders ASAP unless there are holidays, long weekends, etc. We select the fastest estimated shipping times/carriers, although we unfortunately have no control over carrier delays.
How do I place my wholesale orders?
Once you have access to your CLEARSTEM wholesale account, you will be able to place all orders from there. This is a wholesale only site, so all products will be listed at your discount.
Do you have sales representatives that can visit us in person?
We currently do not have sales representatives. Our Wholesale Manager works closely with accounts to assist with all of your account needs. We are working towards having more feet on the ground!
Will I have access to the DITCH YOUR ACNE training program and/or other training(s)?
Yes, you will have access to ALL of our training(s) both past and future. We are big on education and always ask for your feedback about what you would like to see in our training(s).
WHY DO PORE-CLOGGING INGREDIENTS IN SKINCARE MATTER?

To help paint a picture of why pore-clogging ingredients matter when it comes to acne, here’s the story of our founder + CEO, Danielle. 


Danielle suffered greatly from acne and went on Accutane three times to try and fix it. But her breakouts always came back. Why? Because of pore-clogging ingredients in skincare.

Eliminating pore-cloggers is one of the most straightforward and powerful ways to help acne-prone skin get clear and stay clear. 

But unfortunately, 90% of skincare, makeup, and haircare products contain pore-clogging ingredients, which can make it extremely difficult to avoid them. That’s why you will never find pore-cloggers in any of our formulas at CLEARSTEM.

Instead, here you’ll find potent clinical-grade skincare formulas made with powerful actives for your specific skin concerns—100% free of pore-cloggers, always.

Because you shouldn’t have to settle when it comes to getting the clear, radiant skin that you deserve. 

HOW DO I CREATE AN ACNE-SAFE ROUTINE AND LIFESTYLE?

The key to clear skin isn’t just what you put on your face—it’s a whole-body approach. Here’s where to start:

  • Swap out pore-clogging products – If it clogs, it’s gotta go! (We can help.)
  • Support your skin barrier – Hydrated, healthy skin is less prone to breakouts.
  • Go for internal + external support – Because acne starts on the inside.
  • Optimize your lifestyle – Diet, stress, and sleep all play a role.

CLEARSTEM is designed to tackle all the factors behind acne—from what’s happening on your skin to what’s happening inside your body. That’s why our formulas go beyond just treating symptoms—they help prevent breakouts at the source.

To get started building an internal + external acne-safe routine, take our 60-second skin quiz.

WHAT PRODUCTS SHOULD I START WITH?

We know it can be a bit overwhelming to figure out where to start!

You’ll see the biggest wins for your skin by removing pore-clogging ingredients from your skincare. Use our Pore-Clogging Checker to see what skincare you need to replace.

Then, you can take our 60-Second Skin Quiz to build a better routine. 

But if you still feel overwhelmed, here’s what we recommend you start with:

The more you stick around, the more you’ll learn about how to prevent acne in your daily life. We promise it gets easier, and we’re always here for you.